Customer Service is also a human being, where they also have a limited level of patience and ability. Well, sometimes many consumers or clients ask things outside the scope of customer service work. If customer service can’t handle it properly, what gets sprayed is not only customer service but also the company’s overall service. Apart from that, perhaps you need to check 1300 number availability for your company.
Therefore, being a Customer Service must also be reliable and professional. Then how do you do it?
Able to Control Emotions
Its customer service duties serve consumers and often get a lot of different entries from consumers. The character of each person is different, and sometimes when conveyed in a different tone. For that to be a customer service must be able to control emotions. It must not put emotions first because whatever the news they receive is bad, a customer service must be able to be sedative.
If customer service cannot control emotions, it will certainly make the atmosphere worse and certainly can defame the company.
A customer service must be able to always be calm, whatever problems are conveyed by consumers, must be faced calmly. With that calmness, customer service will be able to capture information correctly, then continue to the relevant section.
Have a quick response
Our people want something fast, including when complaining to customer service. When complaining or asking with customer service, the hope is immediately executed. Although sometimes there must be the rule first, a customer service must be able to move quickly. He must be able to respond to consumer desires quickly in accordance with existing procedures.
Often Customer Service deals with problems presented by consumers. From here consumers want to get certainty. A customer service must be able to give promises but promises that can be realized. So that consumers can be more calm with complaints submitted.
You don’t have to understand the products or services that sell the company, but a customer service also needs to have insight in the fields related to the company’s products. For example, being a Telecommunications Customer Service Provider, of course not only must know the products but also know other things that exist in that field. So that when explaining to consumers is not considered ‘stupid’ by consumers.